CultivatED Connect Privacy Notice

1. What we collect

Talent and Replenish members: name, email, password, city/region, photo, resume and cover letter, work history, credentials and licence numbers, certificates you upload, answers to profile questions, teaching or caregiving philosophy, availability, services chosen, applications and messages.

References: if you add references, we collect each referee's name, email and relationship to you, and the answers they give. Referees see a short notice on the form explaining who their answers go to. Please only add people who have agreed to be your reference.

Employers, families and partners: contact name, email, organization name, website, logo, job posts, offers sent, messages and billing details. Card payments are processed by Stripe; we never see or store full card numbers.

Reviews and community posts: reviews, ratings, replies and questions or answers you post.

Automatically: sign-in times, device and browser information, and pages visited, to keep the site secure and working.

2. Why we collect it

To create and run your account; to help talent and approved employers find each other; to show talent profiles to approved employers as described in section 3; to verify credentials and award badges; to send reference requests; to deliver coaching and services through The Replenish Project; to process payments; to send account and job emails (such as application updates and job alerts); to keep the platform safe; and, only if you opt in, to send newsletters and resources.

3. Who can see your information

Talent profiles. Your profile and resume can be searched by employers that CultivatED has approved and that have purchased access. Before they contact you, employers see your experience, role, city/region, philosophy, badges and answers to profile questions, but not your name, photo, email, phone number or resume file.

When an employer reaches out. Your name, photo and contact details are shown only to a specific approved employer who uses a credit to contact you, or to an employer whose job you applied to. Other employers still see your profile without them.

Families who hire. A parent or family's name stays private. Talent sees only general information (such as city and family details) until that family sends them an offer.

Reviews. Reviews and ratings are shown on the profile of the person or organization reviewed.

References. When an employer moves your application to Reference Check, we email the referees you add a secure link. Their answers are shared only with the employer who asked. You see whether each reference is complete, but not the answers.

Job posts are public and can be shared by link. They never include talent information.

Replenish members. Member information is seen only by CultivatED and the partner charity that referred you. Confidential coaching notes are never visible to employers.

CultivatED staff can see account information when needed to run the platform, verify credentials, handle reports or provide support.

We never sell your personal information.

4. How we check credentials and keep things safe

When you upload a certificate or enter a licence number, we use an automated tool (AI) to read it and check it. Anything the tool can't confirm, or anything you dispute, is reviewed by a person at CultivatED.

Messages, reviews and posts are automatically checked for selling, profanity, phone numbers and email addresses, and may be held or blocked. Our staff may read a message, review or post if it is reported or flagged.

5. Service providers

We use trusted providers to run Connect: Vercel (website hosting), Supabase (database and file storage), Resend (email) and Stripe (payments). Some of them store information outside Canada, mainly in the United States, where it may be accessible under the laws of that country. They may use your information only to provide services to us.

If an employer asks you to apply on their own website instead, the information you give them there is covered by that employer's privacy policy, not ours.

6. Consent

By creating an account and ticking the consent box, you consent to the uses above. You may withdraw consent at any time by deleting your account or emailing us; some features will then stop working.

7. Emails we send

Account emails (such as confirmations, application updates and receipts) are part of using Connect. Newsletters and promotional emails are sent only if you opt in, and every one has an unsubscribe link. You can also change your email settings at any time.

8. Cookies

We use essential cookies to keep you signed in and keep the site secure. We do not use advertising, analytics or tracking cookies.

9. How long we keep it

While your account is active, and up to 24 months after it is closed or inactive. Payment and tax records are kept as long as tax law requires (generally six years). Then we securely delete it.

10. How we protect it

Encrypted connections, limited staff access, secure passwords, private file links, and regular review of who has access. If a privacy breach could cause you real harm, we will tell you and the appropriate regulator as required by law.

11. Your rights

You may ask to see the personal information we hold about you, ask us to correct it, or ask us to delete your account. We will respond within 30 days, as required by PIPA. Use "Download my information" or "Delete my account" in your settings, or email our Privacy Officer.

12. Age

CultivatED Connect is for people 18 and older. We do not knowingly collect information from children. Please do not post information that identifies a child.

13. Privacy Officer

Privacy Officer, CultivatED Group · hello@cultivatedgroup.ca · Vancouver, BC. If you are not satisfied with our answer, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

If you live outside British Columbia, you may also have rights under the privacy laws where you live, and you can contact us the same way.

14. Changes

We will post any changes here, update the date above, and tell you about important changes.